Author | Problem Framing Expert
Nuggets from the
Elevator problem and reframing
Thomas speaks about the context behind the fact that we have mirrors in elevators and speaks about the criticality of not taking problems too literally. He speaks about how our default wiring can sometimes lead us to frame problems in a certain way and how it can be limiting.
Myth of the false binary
Thomas speaks about the myth of the False Binary and how that can lead us to choosing from a limited set of options. It is a very powerful concept which can have a profound implication on how we make choices especially during key phases of transitions.
Framing existential questions
Thomas speaks about the challenges in framing questions that are specific to our journeys. Philosopher Rene Descartes asked the question – Who am I? Is that the right question? Or is it something else? “What the Heck do I do with my life” is the title of a recent book by Ravi Venkatesan (who has also been on the podcast). Thomas sheds some light on how we can frame some of the fundamental questions we ask around our lives.
Presented vs Open-ended problems
Thomas speaks about presented problems versus open-ended problems. He says that there are three types of open-ended problems, something around a pain point, something around a nebulous goal or a solution someone fell in love with. We speak about how we approach some of these tough open-ended problems as we navigate through life.
Focusing on the underlying
Thomas says that designers distinguish between features and benefits, negotiators distinguish between positions and interests and policy experts between outputs and outcomes. He expands on the nuance here around focusing on the underlying and not getting swept away by surface level considerations.
Teaching Reframing to kids
Thomas speaks about how we can teach reframing to kids, something that we don’t explicitly discuss with children. He speaks about the fact that children, often, are better at this than we adults think they are.
Eliciting authentic responses
Thomas speaks about what we could do in the way we frame the questions so that we can elicit candid responses from the other side.
Thomas speaks about the criticality of labelling emotions that the other person is experiencing and that could be an opportunity to get to a better place.
Problem framing and Coaching
Thomas speaks about the power of problem framing in the context of Coaching. The way we frame a problem can have a profound implication on the path we undertake.