Podcast Themes

Jen speaks about our tendency to look at conflict in simplistic and often binary terms. She speaks about a few techniques we could use to understand the various dimensions of the conflict and the interconnections between the various actors involved in the situation. She suggests that we don’t fall for the simplistic narrative that bubbles up immediately in front of us.

Michiel speaks about how our behaviour comes in the way of our learning when the stakes become higher. He speaks about the link between how team members listen and the link with learning.

Jeffrey speaks about how the opposite of humility might be something like Narcissism. He also speaks about Jim Collins work around Level 5 Leadership where he speaks about combining Modesty with Fierce Determination. Jeffrey says that some of these leaders become modest after they become leaders but not on the way to the top.

David speaks about how there are three realities in any conversation between A and B. 1) A’s intent 2) A’s behaviour 3) Impact of A’s behaviour on B. A can see 1 and 2 and B can see 2 and 3. The challenge often happens when A makes up a story about 3 or B makes up a story about 1. David likens this to how we play tennis and urges us to stay on the same side of the net (2 being the metaphorical net in this case).

David speaks about why it is often so hard for us to stay on the same side of the net. He links that to our tendency to go for the simple plausible story and build misplaced conviction around it.

Ethan speaks about how we could be effective in helping people deal with Chatter. He suggests that while we need to play a role of empathizing and listening to allow the person to vent, we also need to consider providing some coaching or widening of their perspective so that they could move forward. He speaks about the few people that he calls Chatter Advisors that he turns to where he gets a healthy balance of listening and Sounding Board support when he experiences Chatter. He speaks about some of the characteristics that leads them to be on his Speed Dial.

Manjari speaks about the art of investigation and interrogation. She first speaks about how the approach of investigation is often very different depending on the context of the crime. She goes on to speak about the role of empathy while conducting an investigation.

Raghu makes an interesting observation. He says that while Bhagwad Gita was a discussion between Krishna and Arjuna on the various dilemmas the latter was facing, it could have well been a conversation between Krishna and Karna. He says that Karna was so consumed by his hurt that he never even saw the dilemma and that was a missed opportunity. He connects this to several people and communities that might be going through a similar phenomenon.

Thomas speaks about the criticality of labelling emotions that the other person is experiencing and that could be an opportunity to get to a better place.

Pradeep speaks about how some of the kings assembled the right council of advisors around them to help them through complex situations. He refers to Malik Ambar, Ahilyabai, Serfoji and Aurangzeb in how they thought about getting advice from experts.

Rajiv speaks about the different levels of listening. Level 1 – Focusing on the message; Level 2 – Focusing on the emotions of the communicator; Level 3 – Staying tuned to our own emotions as we receive the signals.

Harsh speaks about how he thinks about assembling a good quality Board and extracting value from them.